Crossjoin achieved ISO 9001:2015 certification
Crossjoin complies with best practices regarding the Quality Management System:
– We follow the guidelines of the ISO 9001 standards
– We ensure the continuous improvement of our processes
– We guarantee the best performance of our services with the careful management of resources and leadership
– We have an organization focused on the customer, on his satisfaction, and on the quality of the service
– We promote a culture of quality and excellence, enabling employees to grow professionally
What is ISO 9001:2015?
ISO 9001 is the most popular international reference standard for Quality Management Systems.
This standard is based on a plan-do-check-act methodology focused on continuous improvement and maintenance of high levels of customer satisfaction, supported by a well-defined structure of organizational activities, processes, procedures, roles, and responsibilities.
How important is the certification of this norm?
This certification is the recognition and guarantee that Crossjoin has implemented a Quality Management System following the guidelines and best practices outlined by the international reference Standard ISO 9001:2015.
We perform our work with a focus on customer satisfaction, with employees prepared and supported through work processes, training, and professional development with the aim of delivering service with high quality and performance.
We spread a culture of Quality promoting excellence in day-to-day tasks and with the Quality Management System, we can do this in a sustained and structured way, integrating the various components of the company.
In Crossjoin Solutions, quality starts with each one of us!
The seven principles of ISO 9001:2015 are:
Customer Focus – Because customers are important stakeholders in our quality management system, we closely monitor customer satisfaction through periodic customer satisfaction surveys, as well as in every interaction with our clients.
Leadership – We count on the commitment and involvement of our Top Management for the maintenance and continuous improvement of the Quality Management System.
People Engagement – As employees are also important stakeholders in our quality management system, we promote and follow up professional growth based on a transparent Career path.
Process Approach – Crossjoin’s quality management system is based on processes that directly and transparently translate the activities of the company´s various areas.
Improvement – We promote excellence in day to day activities and, based on a plan-do-check-act methodology for each process, we aim for continuous improvement;
Evidence-based Decision-Making – Based on processes monitoring results and risk analysis, we make our decisions.
Relationship Management – We promote good communication with customers, partners, suppliers, and other parties as a way to obtain feedback needed to improve processes and the quality management system.