Code of Ethics and Conduct

In the Crossjoin's presence we always act with cordiality, correctness, and professionalism, based on a relationship of trust.
Our communication with the client is correct, clear, rigorous, transparent and true, providing
the client with the necessary information and assuring the scrupulous fulfillment of the agreed conditions.
Our posture with the client is one of respect and loyalty in accordance with all the ethical and deontological principles that we stand for.

We are professional, rigorous, and effective; we use all our skills, competencies, and resources to meet our customers' and partners' needs, always striving to exceed the quality of the service provided and in our relationships.

Efficiency: Our solutions are tailored to each project to ensure maximum effectiveness.

Dedication: We have teams dedicated to each of our projects, always on standby, to anticipate, act and solve in real-time.

We always act in compliance, according to the best practices, to ensure quality and safety in the delivery of our projects in accordance with our Quality and Information Security Policies.

Confidentiality and data security are at the top of our concerns. Our employees are subject to professional secrecy, as signed in the Confidentiality and Non-Disclosure Agreement and are governed by the utmost discretion. We comply with all legislation in force and invest in information systems and secure technology, always keeping abreast of best practices in the area of security for information, personal data protection (customers, partners and
employees), facilities and equipment.
Company data is private and may not be shared with outside parties.
It is the responsibility of each and every one of us to ensure the protection and security of Crossjoin, Customers and Partners.

We protect our brand, ideas, software, patents, technological advances and distinctive services subject to all inherent proprietary rights as the original and exclusive property of Crossjoin.
It is the responsibility of each one of us to ensure the proper management of our Intellectual Property Rights and prevent their unauthorized use.
We equally respect the Intellectual Property Rights of others, adding to our responsibility to implement legal frameworks with Partners and Vendors that support these rights and allow us to secure and manage risks and benefits effectively.

Our corporate culture encourages and promotes a respectful organizational atmosphere that ensures dignity and fairness among all employees. We strive to create working conditions favorable to the involvement of all in an environment of trust and always in a spirit of mutual help, where we are all responsible for its promotion.
A spirit of cooperation and sharing common goals are welcome and strengthen us.

Integrity and loyalty are required of everyone and in all circumstances, respecting and promoting Crossjoin's good name.
We encourage you to maintain a posture of integrity and to establish trusting relationships with everyone with whom you have a professional relationship.

We are committed to respecting and enforcing fundamental rights, upholding the dignity of
people at all times and in all its dimensions and to safeguarding diversity and inclusion, which
we promote and aim for at Crossjoin.
As such, all hiring decisions are made on the basis of technical skills, merit, experience and personal suitability.
Regardless of the reason, we do not tolerate discrimination of any kind, be it race, ethnicity, gender, sexual orientation, nationality, age, political choice, religion, family situation, or any other.
All relationships with employees and among peers are based on respect for individuals and human rights, and no child labor is permitted.

We act with total transparency in evaluating the performance and recognizing the merit of our employees, so we design an Individual Development Plan (IDP) tailored to each employee and define quarterly expectations for each project the employee is part of (PES), in order to guide and support our employees in their career development, in a system of equity and equal opportunities.
We encourage and promote the necessary training for professional development and encourage the sharing of opinions to enhance the company.

We protect the health, safety, and well-being of our employees by investing in safe work environments that support both physical and psychological wellness. We promote team building activities, socializing and recreational activities for all employees. We encourage and promote the adoption of healthy and environmentally sustainable lifestyles. We provide access to the gym to all our employees.

We are and we want to continue to be a reference employer, so we always work to find the best balance between professional activity and personal and family life, in order to maintain the balance of each employee as an individual. We know how much this balance contributes to a healthy organizational environment, so all ideas and proposals that help the company to fully achieve this goal are encouraged and well received.

We combine responsibility and curiosity whenever we think about the importance of our work in people's lives, so we add innovation to a new generation of knowledge for constant evolution.
We have total confidence in our skills and in our work, added by continuous learning and receptivity to new knowledge, because we believe in the value of collective intelligence.

Any types of harassment or any action that may constitute intimidation, retaliation, reprisal, or threat in the relationship between employees is unacceptable. Our conduct must be characterized by integrity, cordiality, and mutual respect, and no hostile,
intimidating, or destabilizing work environment will be tolerated. Our commitment is to a working environment free from discrimination, harassment or bullying, so we will make all misconduct consequential. All situations that undermine dignity must be reported, whether it is your own or that of another colleague.
All participations or reports must be submitted through the channel made available on our website for this purpose, with the guarantee that they will be treated in a confidential, diligent and serious manner, ensuring the protection of the employees who report these conduct against any kind of reprisals and retaliations.

We use properly and responsibly all the resources that the company makes available to us, never forgetting that their use and enjoyment are shared by all employees, namely assets, equipment, and buildings, so we must responsibly maintain, protect and preserve them.

Environmental sustainability is a theme of ours, which is why we adopt more appropriate and efficient behavior, optimizing our resources.
This concern is reflected in all our spaces, with the use of renewable materials, intelligent flushing systems, sustainable lighting, and others.
Our fleet is composed exclusively of electric vehicles. We work daily in this sense, aware of our role and responsibility, and all employees should feel that they are an active and relevant part of this concern. We want to reduce our environmental impact and influence those around us, so that together we make more sustainable choices.

All employees, regardless of their position, are forbidden to use the company or its name to obtain benefits for themselves or for third parties indicated by them. All situations or actions that may constitute conflicts of interest must be avoided, that is, whenever private interests or access to privileged information may compromise the impartiality of the decision or affect the company's interest. Employees are also forbidden, in the course of their duties, from accepting gifts or benefits from third parties that could create expectations of favoritism or be construed as corruption. To ensure compliance, all employees will receive training on the definition and prevention of Corruption and Related Offenses, in line with the legal framework established by the RGPC (General Regime for the Prevention of Corruption).
The RGPC is in the internal development and implementation process, as well as the ISO 37001 standard - Certification of the Anti-Corruption Management System. Knowledge of situations that may in some ways constitute corruption, bribery, conflict of interest, money laundering or others that fall within the scope of the above-mentioned must be reported through Whistleblowing, the Internal Reporting Channel. Crossjoin has zero tolerance for any illegal or unethical practice.

We consider it part of a normal business relationship to offer or receive gifts or other offers, as long as they are reasonable and proportionate, with transparency and common sense, as long as it is made clear and guaranteed that we are never influenced, nor do we try to influence, by receiving or offering gifts, so we never receive commercial gifts or offers during any negotiation, before closing a new deal or contract. However, we prohibit the giving or receiving of excessive or improper gifts or offers that could in any way amount to bribery or corruption.

Crossjoin provides the Whistleblowing, Internal Reporting Channel in compliance with the legal directives provided by Law 93/2021, which establishes the general system of protection for whistleblowers.