Belgium Telco Case Study

Project

  • E-Services Appointment Tool.

Challenge

  • An operational reporting solution was urgently required because, with the implementation of eServices Appointment Tool reporting, complete current AHS and executed operations monitoring was necessary. The need was to determine the root cover of a problem, in order to minimize the manual work in order processing.

Solution

  • Crossjoin presented solutions through the X-VIEWER. By seamlessly integrating Data Sources from across Client’s organization, X-VIEWER significantly reduced the effort required to identify and prevent rising issues.

Results

  • Made possible the accelerated creation of part of the Management Reporting based on the data analysis, especially for the pre-order section;
  • Helped to provide real-time reports to management, in terms of organization, alignment and focus on solutions instead of problems, has become a key element in the decision making process for production;
  • Crossviewer started within days to display new business results, and was integrated into the existing structure model in a general way, revealing it to be an Open Solution on integration, showing performance test results used in operational levels;
  • Also detects issues and problems, with flexibility, adapting to all kinds of new sources of information, allowing the improvement and optimization of applications performance and reducing the waiting-time.

Belgium Telco Case Study

Project

  • E-Services Appointment Tool.

Challenge

  • An operational reporting solution was urgently required because, with the implementation of eServices Appointment Tool reporting, complete current AHS and executed operations monitoring was necessary. The need was to determine the root cover of a problem, in order to minimize the manual work in order processing.

Solution

  • Crossjoin presented solutions through the X-VIEWER. By seamlessly integrating Data Sources from across Client’s organization, X-VIEWER significantly reduced the effort required to identify and prevent rising issues.

Results

  • Made possible the accelerated creation of part of the Management Reporting based on the data analysis, especially for the pre-order section;
  • Helped to provide real-time reports to management, in terms of organization, alignment and focus on solutions instead of problems, has become a key element in the decision making process for production;
  • Crossviewer started within days to display new business results, and was integrated into the existing structure model in a general way, revealing it to be an Open Solution on integration, showing performance test results used in operational levels;
  • Also detects issues and problems, with flexibility, adapting to all kinds of new sources of information, allowing the improvement and optimization of applications performance and reducing the waiting-time.

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