by Rodrigo Garcia / Head of Competence Center
One of the most important and distinctive features of Crossjoin’s image over the years has been the ability to provide real value in the short term famous missions seen as impossible in our clients.
But what is up with these impossible missions and what does the Crosser do so especially? I want to talk a little bit about these 2 questions in this article.
An impossible mission for our customers is always about a greater challenge of achieving a business objective that depends largely on IT for that. Usually, the mission arrives at Crossjoin already with a number of attempts made by the customer.
When Crossjoin scans the business objective in IT, it is always about solving a complex technical problem that has not yet been achieved. Generally, we find a set of difficulties that the client goes through during the troubleshooting of a problem and that leads him to failure. The problem is often associated with the lack of a clear and objective communication due to the involvement of numerous teams with different methodologies.
This is when the Crosser comes in, an independent, unfamiliar, persistent unit, out of the box and out of the problem. Endowed with specialised skills and through the collection of the various technical “silos” of the problem, he manages the dialogue with the various teams and makes it possible, together, to assemble the “puzzle” of the problem.
Unquestionable by nature, the facts allow us to focus on the true cause and align everyone towards the solution. This is the process used by Crosser to define and find the answers to the different problems.
One of the factors that characterizes us is our attitude when facing problems. When a new workday starts, we face challenges with the certainty that we will solve them, that we will be able to find the information that leads us to the solution. This belief is fundamental to successfully executing Crossjoin’s methodology.
In addition to this positive and challenging approach, there are others of great importance and inherent to Crossers such as: persist, question, always validate, share, involve, give visibility, focus and prioritize the essential. Crossers embrace the customer’s environment as their own and there is constant learning.
They may seem small behaviors, but they are the ones that differentiate us and allow us to make a difference when we face the so-called impossible missions.