Senior Support Application (Cloud)
Crossjoin Solutions is an IT company with headquarters in Lisbon and projects in several countries such as Belgium, United Kingdom, Chile and Canada.
Our values – Integrity, Sustainability, Communication, Transparency and Diligence.
Our principles – A crosser and a joiner – you’re always aiming to do better every single day, you can adapt to every situation and be available to help everyone.Integrity, Sustainability, Communication, Transparency and Diligence.
You will be integrated in our QMS (Quality Management Services) team where you will work with experts in Solutions & Enterprise Architecture, systems performance tuning and monitoring.
- Bachelor’s and/or Master’s in Computer Science or similar.
- At least 5 years of experience with Microsoft Azure and Kubernetes.
- Availability to travel to other locations when required.
- Good level of English (spoken and written)
Nice to have
- Experience with databases (Oracle, MySQL or SQL Server), issue tracking (JIRA/ServiceNow), testing (Jenkins, LoadRunner) and monitoring tools.
- Previous experience working in an Operations environment.
- Availability to work in shifts.
- Previous experience with Java, HP TeamSite, DigiCert.
- Prioritize and handle service requests and incidents
- Work collaboratively with Account Managers, managing issues and establishing priorities
- Identify opportunities for process improvement and develop scripts with the team to automate repeatable manual tasks
- Responsible for improving and documenting the technical processes around application support
- Handle late night and weekend emergency support on as required
- Responsible for troubleshooting and resolving application or infrastructure issues
- Process issues and provide relevant information for troubleshooting or for clarification
- Integration in a dynamic, goal-oriented and cooperative team;
- Health Insurance;
- Monthly GYM subscription;
- Flex time, flex place policy.
- Team-building events and yearly retreats alongside your teammates.
- An Individual Development Plan (IDP) and a Career Path.
- Excellent remuneration package.