STRATEGIES FOR A MOTIVATING WORKPLACE

Crossjoin Solutions was distinguished with the “Great Place to Work” certification, a recognition that reflects the company’s commitment to creating a welcoming and motivating environment.

Right from onboarding, Susana Pires, Head of People and Culture at Crossjoin, states that integration into the company is a valued moment, through the “Welcome on Board” program, which includes the team presentation, a welcome kit, and the sharing of culture and values. Furthermore, the Technology Hubs in Almada and Aveiro were designed to provide comfort and well-being, with renovated spaces and relaxation areas.

The benefits available to employees are another differentiating factor. The company offers a health plan extendable to the family, free access to the gym, an annual profit-sharing model, bonuses based on objectives, and partnerships for free consultations. Employee recognition is also a priority, with initiatives such as offering gift vouchers on birthdays and holding seasonal events, like Christmas and Summer celebrations.

The “Great Place to Work” certification also emerges as a reflection of the commitment to the quality and safety of Crossjoin’s processes, ensured by ISO9001 and ISO27001 certifications.

«These certifications guarantee the excellence of our processes and information security, reinforcing the trust of our employees and clients,» adds Susana Pires.

In addition to the welcoming and well-being initiatives, Crossjoin invests in the continuous growth of its teams through the Academy, a dynamic program of practical and immersive training. «The Academy helps new employees acquire skills and understand the company culture, ensuring a smoother integration,» explains the manager.

With a presence in several countries, Crossjoin promotes various initiatives that strengthen the sense of belonging among employees, regardless of their location.

Internal events play a fundamental role in this strategy. The Christmas celebrations, which include family participation, the Summer events, and the monthly happy hours – held both in person and remotely – allow maintaining proximity between teams.

To reinforce transparency and strategic alignment, the company also organizes quarterly kick-offs, in which leadership shares updates with all employees.

Daily communication is equally a priority. Crossjoin maintains active channels, such as the internal chat “Crossers Share Room” and an intranet accessible to the entire team. Furthermore, daily meetings and online workrooms ensure fluid interaction between teams distributed across different countries.

Susana Pires adds that «in addition to the focus on work, we also promote solidarity actions that strengthen the bonds between employees and the community».

Crossjoin has a strong commitment to the personal development of its employees, promoting initiatives that contribute to their well-being and work-life balance.

The company provides free consultations in areas such as Nutrition, Psychology, legal and financial support, as well as psychosocial support, allowing employees to have access to specialized advice whenever necessary.

In addition to all this, the company adopts a flexible work model, which can be 100% in-person, hybrid, or remote, depending on the requirements of each role. In the Technology Hubs, the investment in infrastructure and comfort ensures an environment conducive to productivity and well-being.

Human Resources Portugal – Online

Crossjoin achieved ISO 9001:2015 certification

Crossjoin complies with best practices regarding the Quality Management System:

– We follow the guidelines of the ISO 9001 standards
– We ensure the continuous improvement of our processes
– We guarantee the best performance of our services with the careful management of resources and leadership
– We have an organization focused on the customer, on his satisfaction, and on the quality of the service
– We promote a culture of quality and excellence, enabling employees to grow professionally

What is ISO 9001:2015?

ISO 9001 is the most popular international reference standard for Quality Management Systems.
This standard is based on a plan-do-check-act methodology focused on continuous improvement and maintenance of high levels of customer satisfaction, supported by a well-defined structure of organizational activities, processes, procedures, roles, and responsibilities.

How important is the certification of this norm?

This certification is the recognition and guarantee that Crossjoin has implemented a Quality Management System following the guidelines and best practices outlined by the international reference Standard ISO 9001:2015.
We perform our work with a focus on customer satisfaction, with employees prepared and supported through work processes, training, and professional development with the aim of delivering service with high quality and performance.
We spread a culture of Quality promoting excellence in day-to-day tasks and with the Quality Management System, we can do this in a sustained and structured way, integrating the various components of the company.

In Crossjoin Solutions, quality starts with each one of us!

The seven principles of ISO 9001:2015 are:

Crossjoin has been certified as Best Workplace

History has repeated itself once again! 

We are thrilled to have been recognized as the Best Workplace two times in a row. However, what truly makes us proud is that this recognition comes directly from our own people. In fact, a staggering 91% of our employees have described Crossjoin as an excellent place to work. This feedback is incredibly rewarding and serves as a testament to our commitment to fostering a positive work culture. 

Great Place to Work ® is the world’s leading authority on workplace culture.  Identifying Best Workplaces is a two-step process that includes surveying the employees and company-directed questionnaire that measures the quality of human resources policies and practices used to manage people.

What makes us great?

IDP (Individual Development Plan)
At Crossjoin, we believe that personal and professional growth is key to success. We understand that everyone is different and that individuality should be celebrated. That’s why we offer a structured career plan that is tailored to the needs of each employee, regardless of their level or position. We recognize the uniqueness of each person and work with them to create an individual development plan that will guide them on their journey towards success. To achieve growth, we need to have a clear understanding of where we are and the path we need to follow to get where we want to be. That’s why we create long-term goals and identify the necessary training to achieve them in each employee’s Individual Development Plan (IDP). We review the IDP annually to ensure that Crossers are on track to reach their next milestone and are equipped with the skills they need to take the next step in their careers.

Project Expectation Settings (PES) & Project Expectation Evaluation (PEE)
We value close monitoring, self-evaluation and especially continuous feedback. We develop the PES and the PEE with a focus on defining quarterly objectives and evaluating them. Each Crosser has a mentor who will define a set of goals and actions to be accomplished. At the end of the three months, the Crosser and their mentor can reflect on the progress and adjust as necessary to ensure that the employee is on the right track. We know that a new role can be challenging, but with the PES and the PEE we ensure that the crosser doesn’t feel helpless. Crossjoin is a safe space to grow.

Benefits Package
Work-life balance is very important to us. All of our Crossers have access to benefits that we consider essential for their well-being. The health insurance we provide to all employees extends to their families, as well as an assistance program with consultations in the areas of nutrition, psychology, psychosocial, legal, and financial. In addition, we offer the monthly gym membership fee and various discounts from partners. As mentioned above, there is also a training plan funded by Crossjoin. Other benefits can be earned as you progress in your career, such as electric cars.

Crossjoin Solutions achieved ISO/IEC 27001:2013 certification.

Information security is a priority and a reality for our teams.

Crossjoin Solutions meets best practices regarding Information Security Management:

What is ISO27K1?

ISO 27001 is the International standard and reference for information security management.

The ISO27001 standard specifies a transversal approach to Information Security that involves information organization, risk management and controls, human resources, incident management, and change management, among others.

How important is the implementation of this norm?

The implementation of this norm is the assurance that Crossjoin Solutions meets the standards and requirements regarding the establishment, implementation, operation, monitoring, review and management of an Information Security Management System.

Our customers, partners and suppliers have the guarantee that their and their employees’ data is protected and so we build a relationship of greater trust and satisfaction.

Information Security Objectives

“Crossjoin certified as a Great Place to Work”

Crossjoin has been certified as a Great Place to Work for its culture of trust, respect, pride and camaraderie.

We pride ourselves in fostering a culture focused on our people, their well-being and their development.
A team that comes together for the same mission of improving people’s lives through technology.
We are guided by values based on transparency, integrity, sustainability, communication and diligence, and by principles that we believe make a difference.
We promote equality, respect, team spirit and trust.

Development of our talents
We have a unique and transversal career plan throughout Crossjoin. Everyone knows where they are, where they are going and where they can go.
We have a dedicated individual development plan for each crossjoin so they know how to progress.
Newcomers to Crossjoin have a mentor who will walk them through the onboarding process and clarify any technical and career questions.
We value and encourage learning through continuous training and participation in different projects and cutting-edge technologies.

Well-being of our talents
The well-being of our teams is a constant concern of our company.
We believe in flex-time and flex place with responsibility.
We have several partnerships beneficial to our employees
This year, in 2021, we open our Polo, which aims to enhance the excellence of our Academy, providing the best skills in our areas of expertise. This space was designed to provide the best conditions for our Crossers. We offer a gym and promote several team building events.

Team Spirit
At Crosser we have a principle that we value a lot, being a “joiner”. We believe that it is with union, team spirit and respect for each other that we achieve success.

Diversity and inclusion
As a socially responsible company, we promote diversity and inclusion as a practice of our day to day.
At Crossjoin we excel in equality of gender, age, ethnicity, opportunity and growth.

“We are like a second family” Our crossjoiners say so!

We thank all our Crossers who participated in this study and contributed to the recognition of Crossjoin as a Great Place to Work.