Brisa Case Study (Portugal)
- Customer Care Infrastructure UX and Monitoring Implementation.
Challenge
- The challenge was to collect the right key performance metrics on these platforms without overwhelming Brisa with excess information that would hinder a quick response to performance issues.
Solution
- To be able to gather meaningful user experience metrics it was decided that the sources of data should focus on: Internal user’s browser experience by monitoring page load times; Virtualization layer (Citrix); Proxy; Google Analytics; Selenium. The data extracted from these sources allowed the creation of a dashboard to visualize the data historically and near real-time using the Zabbix platform for graphing the data.
Results
- The most visible result of this project was the web dashboard that was custom built to aggregate the data collected from the different sources of user experience.
Brisa Case Study (Portugal)
Project
- Customer Care Infrastructure UX and Monitoring Implementation.
Challenge
- The challenge was to collect the right key performance metrics on these platforms without overwhelming Brisa with excess information that would hinder a quick response to performance issues.
Solution
- To be able to gather meaningful user experience metrics it was decided that the sources of data should focus on: Internal user’s browser experience by monitoring page load times; Virtualization layer (Citrix); Proxy; Google Analytics; Selenium. The data extracted from these sources allowed the creation of a dashboard to visualize the data historically and near real-time using the Zabbix platform for graphing the data.
Results
- The most visible result of this project was the web dashboard that was custom built to aggregate the data collected from the different sources of user experience.
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